{"id":83,"date":"2012-05-07T13:36:07","date_gmt":"2012-05-07T13:36:07","guid":{"rendered":"https:\/\/www.channelmobile.co.za\/support\/?page_id=83"},"modified":"2024-08-22T20:25:55","modified_gmt":"2024-08-22T20:25:55","slug":"messagemate","status":"publish","type":"page","link":"https:\/\/www.channelmobile.co.za\/support\/messagemate","title":{"rendered":"MessageMate"},"content":{"rendered":"<p><span style=\"text-decoration: underline;\"><strong>Overview<\/strong><\/span><\/p>\n<p><span id=\"d060bd64-69f2-40b2-b6b1-f4ed8a8a0e6e\" class=\"GINGER_SOFTWARE_mark\">MessageMate<\/span> is designed to increase the productivity and efficiency of your business by using SMS to directly communicate appointments, greetings and messages to all your clients.<\/p>\n<p>The system incorporates a facility to <a title=\"SMS Application\" href=\"https:\/\/www.channelmobile.co.za\/products\/sms-options\/sms\/\" target=\"_blank\" rel=\"noopener\">SMS<\/a> each of your clients individually with a personalized message (e.g. \u201cPlease remember your appointment on the 21st May with Dr Smith at 08:30am.\u201d) or to send all your clients the same message ( e.g. \u201cCompliments of the season from all <span id=\"aa71cfbf-2e8d-45ac-8575-42b401bd5885\" class=\"GINGER_SOFTWARE_mark\">at<\/span> Dr Smith\u2019s practice.\u201d) quickly and inexpensively.<\/p>\n<p>This system is specifically aimed at assisting the small business in: holding onto revenue by lowering <span id=\"30212521-ac93-4aec-86a1-fdd4ff1c6a0d\" class=\"GINGER_SOFTWARE_mark\">appointment attrition rate<\/span>, servicing customers regularly and increasing their loyalty by direct communication to the client (greetings, bills <span id=\"dfee0667-6452-4d3e-af6b-b8d97d02039a\" class=\"GINGER_SOFTWARE_mark\">etc<\/span>).<\/p>\n<p><strong><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\"><img loading=\"lazy\" decoding=\"async\" title=\"line1\" src=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\" alt=\"\" width=\"891\" height=\"1\" \/><\/a><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>System Requirements<\/strong><\/span><\/p>\n<p>To use <span id=\"084c90a5-d8f4-4fc3-9f6d-a4b79d8102d1\" class=\"GINGER_SOFTWARE_mark\">AppointMate<\/span>, your computer must have one of the following Windows operating systems:<br \/>\nWindows 98 \u2022 Windows NT \u2022 Windows 2000 Professional \u2022 Windows XP Professional or Windows XP Home Edition<\/p>\n<p>Your computer must also meet the following minimum requirements.<br \/>\nEntry level Pentium\/Celeron \u2022 32 MB of RAM \u2022 8 MB of available hard disk space<br \/>\nCD-ROM or DVD-ROM drive \u2022 56 K Standard Modem \u2022 An Internet Dial-Up Connection<\/p>\n<p><strong><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\"><img loading=\"lazy\" decoding=\"async\" title=\"line1\" src=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\" alt=\"\" width=\"891\" height=\"1\" \/><\/a><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Features<\/strong><\/span><\/p>\n<ul>\n<li>Send single or bulk SMS\u2019s<\/li>\n<li><span id=\"94cfdf70-f5a7-4d44-ac2f-f9ad42fd90c1\" class=\"GINGER_SOFTWARE_mark\">Personalise<\/span> messages<\/li>\n<li>Import contacts is <span id=\"f347fc4c-c8ad-4650-9c9f-ca6a5f5e1ae6\" class=\"GINGER_SOFTWARE_mark\">Tab Delimited format<\/span> for bulk SMS <span id=\"7b19589f-f1b4-4351-8575-0847556ada8f\" class=\"GINGER_SOFTWARE_mark\">sending<\/span><\/li>\n<li>Create SMS templates<\/li>\n<li>SMS replies emailed to your Inbox at no charge<\/li>\n<li>View your sent messages history in the Sent SMS folder<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\"><img loading=\"lazy\" decoding=\"async\" title=\"line1\" src=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\" alt=\"\" width=\"891\" height=\"1\" \/><\/a><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Support<\/strong><\/span><\/p>\n<p>A detailed, step by step user manual is available for download:<\/p>\n<p><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/MessageMate-User-Guide1.zip\"><span id=\"9d3f9b70-5b59-46ef-bbd4-ccd4a0e80185\" class=\"GINGER_SOFTWARE_mark\">MessageMate<\/span> User Guide<\/a><\/p>\n<p>Once you have downloaded and saved the user guide off to a location on your PC please unzip the file. You can then open the index.html file to view the User Guide locally on your PC.<\/p>\n<p><span id=\"acc9b981-15ba-43ad-b82b-366ad6c7bbc0\" class=\"GINGER_SOFTWARE_mark\">Microvet<\/span> clients who <span id=\"aca02398-b3e3-4bee-81b6-e3d9bc320b1b\" class=\"GINGER_SOFTWARE_mark\">are wanting<\/span> to send Vaccination Reminders via SMS are free to peruse our step by step tutorial walking you through the process:<\/p>\n<p><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/Microvet-SMS-User-Guide.pdf\">Channel Mobile Microvet SMS User Guide<\/a><\/p>\n<p>If you are still experiencing problems please feel free to contact our help desk on 0860 104 671 or support@channelmobile.co.za for assistance.<\/p>\n<p><strong><a href=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\"><img loading=\"lazy\" decoding=\"async\" title=\"line1\" src=\"https:\/\/www.channelmobile.co.za\/support\/wp-content\/uploads\/2012\/05\/line1.png\" alt=\"\" width=\"891\" height=\"1\" \/><\/a><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline;\">FAQ<\/span><\/strong><\/p>\n<p><span style=\"text-decoration: underline;\">Question:<\/span><br \/>\nI am unable to send SMS&#8217;s from the MessageMate system.<\/p>\n<p><span style=\"text-decoration: underline;\">Solution:<\/span><br \/>\nTroubleshooting should always take the following format on MessageMate as there <span id=\"49e4a011-c59f-4455-990f-128e20fa9ab0\" class=\"GINGER_SOFTWARE_mark\">are<\/span> a limited amount of errors that will occur all with the same solution.<\/p>\n<ul>\n<li>Can you send and <span id=\"3ce2e289-6dc5-401a-8583-c55acafb628d\" class=\"GINGER_SOFTWARE_mark\">recieve<\/span> external e-mail? If the <span id=\"6882510b-ad9d-4406-8edf-450ff29b3001\" class=\"GINGER_SOFTWARE_mark\">e-mail<\/span> is failing or not delivering the SMS system will not work.<\/li>\n<li>Can you connect to the Internet? If you are unable to connect to the Internet <span id=\"62af5ccc-cbf7-4248-8107-37105733a5db\" class=\"GINGER_SOFTWARE_mark\">their<\/span> is a high <span id=\"19bc4ace-e8b0-44cc-9b3e-c589ac76ca2e\" class=\"GINGER_SOFTWARE_mark\">probablilty<\/span> that you are having problems with your ISP and the SMS system will not work.<\/li>\n<li>Do you have any antivirus software running on your PC? Message Mate runs through port 25 and Nortons Anti Virus is known to block the port.<\/li>\n<\/ul>\n<p>If all above solutions don&#8217;t work then please contact Channel Mobile support on 0860 104 671 or support@channelmobile.co.za<\/p>\n<p><span style=\"text-decoration: underline;\">Question:<\/span><br \/>\nHow do I create a template in Message Mate?<\/p>\n<p><span style=\"text-decoration: underline;\">Solution:<\/span><\/p>\n<ul>\n<li>Located just above and to the right of the message field area is a box containing an <span id=\"8be13e7e-5f22-408d-9743-f8914d14beac\" class=\"GINGER_SOFTWARE_mark\">elipses<\/span> (three dots) called &#8216;Message&#8217;.<\/li>\n<li>Click on the box, a window called &#8216;Standard Messages&#8217; appears.<\/li>\n<li>Type the SMS template into the window and close it.<\/li>\n<li>Then click on the drop down arrow in the message field area and your SMS template will appear, click on it and it is inserted into the message field.<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\">Question:<\/span><br \/>\nHow do I find the mail server settings on my PC?<\/p>\n<p><span style=\"text-decoration: underline;\">Solution:<\/span><\/p>\n<ul>\n<li>In Outlook go to &#8211; Tools &#8211; Email Accounts &#8211; Next &#8211; It will display the mail server details.<\/li>\n<\/ul>\n<p><span id=\"7b8f5e7a-5609-4bb1-b8b8-4c4c5e4c9d1d\" class=\"GINGER_SOFTWARE_mark\">MessageMate<\/span>\u00a0download:\u00a0<a href=\"https:\/\/channelmobile.co.za\/userdocs\/File\/MessageMate V 1.36.zip\">MessageMate V <span id=\"526aab95-ca7e-46b5-8333-627570314eec\" class=\"GINGER_SOFTWARE_mark\">1.36.<\/span>zip<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview MessageMate is designed to increase the productivity and efficiency of your business by using SMS to directly communicate appointments, greetings and messages to all your clients. The system incorporates a facility to SMS each of your clients individually with a personalized message (e.g. \u201cPlease remember your appointment on the 21st May with Dr Smith&#8230; <a href=\"https:\/\/www.channelmobile.co.za\/support\/messagemate\">read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/pages\/83"}],"collection":[{"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":12,"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":280,"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/pages\/83\/revisions\/280"}],"wp:attachment":[{"href":"https:\/\/www.channelmobile.co.za\/support\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}