Support your customers with AgentChat

Users can chat with your company via WhatsApp, while your agents interact using AgentChat seamlessly in the background.

Increase your Engagement
  • Pay as you go
  • Cancel anytime
  • 100% Coverage
  • 99.9% Uptime
  • 24/7 Support
Agent Chat Icon Illustration

Networks

Networks

Networks

Networks

Networks

Chat with customers from your browser! The AgentChat web application is a perfect alternative for the desktop client. ​No need to install any software on your computer, simply bookmark the web live chat agent application.

Allow your team to manage customer queries via WhatsApp, using your WhatsApp for Business line. Multiple agents can efficiently manage multiple chats simultaneously, improving the customer experience and retention of your customers.

Gone are the days of frustrating customer service calls, with long hold times. WhatsApp Business provides a trusted environment to chat with customers in real-time.

AgentChat Chat Illustration

Provide effortless customer support with live chat software

Live chat software for customer service and help desk support. Assist your customers, engage visitors, and convert prospects into leads in real-time.

Rich Messages

​Send rich messages that are more personal, instinctive, and engaging than plain text. Engage your users with a better live chat experience.

Chat Tags

​Chat Tags are phrases you can use to add more context to conversations. Create detailed reporting, and identify opportunities or problems.

Canned Responses

Save time on repetitive queries. Create saved responses to common questions. Insert them in conversations with a few keystrokes.

Chat Transfer

No need to put customers on hold, Agents can work as a team and transfer chats when necessary. Especially if they need help from a more experienced agent.

Multiple Chats

AgentChat enables you to handle numerous chats simultaneously, improving productivity in real time.

File Sharing

Ease your workflow by sharing screenshots, offers or product brochures to make supporting your customers easier.

Connect any WhatsApp number to AgentChat

A WhatsApp Business account is required, and you can connect any existing WhatsApp Business number – mobile or landline.

​The AgentChat software enables you to convert your customers WhatsApp conversations into tickets for your support agents or sales team. We recommend using a dedicated phone number for your WhatsApp customer support.

Whatapp + Agent Chat image

Why companies use live help chat software

Live chat software enables real-time conversations with your customers – it’s quick, convenient and customers love it because it’s faster than any other digital service channel.

Reduce Support Expense

Live chat allows you to manage multiple customers at the same time – making it 25% cheaper than a phone call. Save time and resources.

Boost Sales

Boost conversions by 20% and ROIs crosses 300%. Live chat helps generate more leads, and converting them into sales becomes an efficient process.

Solve Problems Quickly

Provide instant answers in real time. AgentChat is the fastest way to help your customers.

AgentChat Pricing

Choose a better way to communicate with your customers

MonthlyYearly (save 10%)
50% off 1st two
months rental

Essential

R3,000 /PM

R2,700 /PM

10% off when paid annually

  • 25, 000 Business messages Incl.
  • Basic Chatbot
  • Live Chat Software
  • 2 Live chat agents included
    - add extra agent @R250
  • Email Support
  • Online Reporting
50% off 1st two
months rental

Premium

R7,500 /PM

R6,750 /PM

10% off when paid annually

  • 75, 000 Business messages Incl.
  • Chatbot
  • Live Chat Software
  • 10 Live chat agents included
    - add extra agent @R250
  • Premium Support
  • Online Reporting

Enterprise

On Request /PM

A bespoke solution that includes everything in PREMIUM, and:

  • Custom ERP Integrations
  • Custom Reporting
  • Software Engineering Support
  • Dedicated Account Manager
Contact Us
Chat Monitoring

Essential

Premium

Enterprise

Canned responses 

Voice Notes

Inactivity message 

Messaging Mode 

Customer details 

Transfers 

Chat takeover 

Chat tagging 

File sharing 

Smart chat routing 

Manual chat routing 

Stats and reports

Essential

Premium

Enterprise

Daily Summary 

LiveChat Dashboard 

Accessing reports via API

Basic chat statistics

Ticket statistics

Agent activity

On-demand reporting

First response time

Average response time

Security and Performance

Essential

Premium

Enterprise

256-bit SSL secure connection

Data centre in US/RSA

Trusted domains 

Credit card masking 

Audit log 

Security assistance 

Service Level Agreement (SLA)

99%

99%

99%

POPIA compliance

Customization

Essential

Premium

Enterprise

Custom logo in chat window

White label

Management


Essential

Premium

Enterprise

Custom logo in chat window

White label

Inactivity timeout configuration

Integrations

Essential

Premium

Enterprise

Addons

Social media

API

Notifications

Product support

Essential

Premium

Enterprise

Chat support 

Email support

Phone support

Product training

Software engineer support

Yearly PO & invoicing

Dedicated Account Manager

30 Days Onboarding Program

Archives

Essential

Premium

Enterprise

Chat history

90-day

1 year

Unlimited

You're in excellent hands.

We work with some of the best known brands.

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  • Pay as you go
  • Cancel anytime
  • 100% Coverage
  • 99.9% Uptime
  • 24/7 Support

Or call us at 0860 104 671