Users can chat with your company via WhatsApp, while your agents interact using AgentChat seamlessly in the background.
Increase your Engagement
Chat with customers from your browser! The AgentChat web application is a perfect alternative for the desktop client. No need to install any software on your computer, simply bookmark the web live chat agent application.
Allow your team to manage customer queries via WhatsApp, using your WhatsApp for Business line. Multiple agents can efficiently manage multiple chats simultaneously, improving the customer experience and retention of your customers.
Gone are the days of frustrating customer service calls, with long hold times. WhatsApp Business provides a trusted environment to chat with customers in real-time.
Provide effortless customer support with live chat software
Live chat software for customer service and help desk support. Assist your customers, engage visitors, and convert prospects into leads in real-time.
Send rich messages that are more personal, instinctive, and engaging than plain text. Engage your users with a better live chat experience.
Chat Tags are phrases you can use to add more context to conversations. Create detailed reporting, and identify opportunities or problems.
Save time on repetitive queries. Create saved responses to common questions. Insert them in conversations with a few keystrokes.
No need to put customers on hold, Agents can work as a team and transfer chats when necessary. Especially if they need help from a more experienced agent.
AgentChat enables you to handle numerous chats simultaneously, improving productivity in real time.
Ease your workflow by sharing screenshots, offers or product brochures to make supporting your customers easier.
Connect any WhatsApp number to AgentChat
A WhatsApp Business account is required, and you can connect any existing WhatsApp Business number – mobile or landline.
The AgentChat software enables you to convert your customers WhatsApp conversations into tickets for your support agents or sales team. We recommend using a dedicated phone number for your WhatsApp customer support.
Why companies use live help chat software
Live chat software enables real-time conversations with your customers – it’s quick, convenient and customers love it because it’s faster than any other digital service channel.
Live chat allows you to manage multiple customers at the same time – making it 25% cheaper than a phone call. Save time and resources.
Boost conversions by 20% and ROIs crosses 300%. Live chat helps generate more leads, and converting them into sales becomes an efficient process.
Provide instant answers in real time. AgentChat is the fastest way to help your customers.
AgentChat Pricing
Choose a better way to communicate with your customers
10% off when paid annually
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25, 000 Business messages Incl.Basic ChatbotLive Chat Software2 Live chat agents includedEmail SupportOnline Reporting10% off when paid annually
75, 000 Business messages Incl.ChatbotLive Chat Software10 Live chat agents includedPremium SupportOnline ReportingA bespoke solution that includes everything in PREMIUM, and:
Custom ERP IntegrationsCustom ReportingSoftware Engineering SupportDedicated Account ManagerEssential | Premium | Enterprise | |
Canned responses |  | | |
Voice Notes | | | |
Inactivity message | | | |
Messaging Mode | | | |
Customer details | | | |
Transfers | | | |
Chat takeover | | | |
Chat tagging | | | |
File sharing | | | |
Smart chat routing | | | |
Manual chat routing | | | |
Essential | Premium | Enterprise | |
Daily Summary | | | |
LiveChat Dashboard | | | |
Accessing reports via API | | | |
Basic chat statistics | | | |
Ticket statistics | | | |
Agent activity | | | |
On-demand reporting | | | |
First response time | | | |
Average response time | | | |
Essential | Premium | Enterprise | |
256-bit SSL secure connection | | | |
Data centre in US/RSA | | | |
Trusted domains | | | |
Credit card masking | | | |
Audit log | | ||
Security assistance | | ||
Service Level Agreement (SLA) | 99% | 99% | 99% |
POPIA compliance | | | |
Essential | Premium | Enterprise | |
Custom logo in chat window | | | |
White label | | |
Essential | Premium | Enterprise | |
Custom logo in chat window | | | |
White label | | | |
Inactivity timeout configuration | | | |
Essential | Premium | Enterprise | |
Addons | | ||
Social media | | ||
API | | ||
Notifications | |
Essential | Premium | Enterprise | |
Chat support | | | |
Email support | | | |
Phone support | | | |
Product training | | | |
Software engineer support | | ||
Yearly PO & invoicing | | ||
Dedicated Account Manager | | ||
30 Days Onboarding Program | | | |
Essential | Premium | Enterprise | |
Chat history | 90-day | 1 year | Unlimited |
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