Engage more customers with our WhatsApp Business solution
Reach your customers through messaging the app they love…WhatsApp.
Increase your Engagement- Pay as you go
- Cancel anytime
- 100% Coverage
- 99.9% Uptime
- 24/7 Support
WhatsApp Business messaging can take your communications to a whole new level of engagement with private, real-time B2C conversations on the world’s preferred messaging app with 2 billion monthly active users. It’s immediate, personal, and global in reach. And it’s secured by the end-to-end encryption that makes WhatsApp so trusted.
Integrate WhatsApp messaging for your business now
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Offer seamless support and send valuable messaging with us as your WhatsApp Business Solution Provider
Branded Profile
Create a WhatsApp Business account with your logo and brand identity, and show users that they can trust your business communications.
Rich Messaging
Send and receive images, videos, audios, and documents to complete processes faster. Share location information to enhance delivery experiences.
Chatbot Sessions
Automate your communication and deliver continuous service 24/7.
WhatsApp Business API allows you to communicate with customers in two ways
You’ll be able to offer personal customer support to your audience with automated messages and chatbot-like capabilities.
Business-Initiated Chats
Message Templates
If you initiate a conversation with your users, you need to use Message Templates – and these must be pre-approved by WhatsApp. You may then send notifications, updates, reminders, and more – including images and PDFs.
- Let customers know about account updates
- Send appointment confirmations or reminders
- Deliver messages to customers about their payment
- Send shipping updates about their orders
- Update customers regarding ticketing information
- Send transportation info or updates to customers
User-Initiated Chats
Chat Messages
When a user sends a message to your WhatsApp Business line, a 24-hour support window is started. During that period, you can send messages to that user without the use of a templated message.
- Resolve customer issues in a one-on-one chat
- Get immediate feedback
- Increase customer satisfaction and operational efficiency
Features
The WhatsApp Business API Solution is a valuable and powerful messaging channel for high volume customer support and notifications.
Create better communication with your customers, while reducing pressure on your customer support team.
Brand the Experience
Use your brand identity to create an immersive experience for customers. Create a business profile with helpful information like your address, phone number, business description, email address, and website.
Create Calendar Events
Adding events to calendar is a breeze, with one click customers can open a new calendar event already pre-populated with relevant details.
Send Rich Product information
WhatsApp offers a richer alternative for A2P communications. Send rich messages to customers using templates, images, file attachments and location maps for an improved customer experience.
Chat to Customer Service
No more dialling! With one touch customers can connect with AI-powered chatbots for handling routine customer queries. Increase customer satisfaction and reduce customer support costs.
Automate conversations with a Chatbot
Use automated conversations to free your employees from routine inquiries.
Create a chatbot that fully automates conversations with customers, and speed up customer resolutions. The chatbot will handle common queries, and hand over the conversation to a customer support agent when necessary.
- Provide optimized customer support 24/7
- Easy to build and manage without coding
- Gain critical insights
- Faster query resolution
WhatsApp by the numbers…
29mill
projected # of users by 2026
projected # of users by 2026
58%
the #1 mobile app in South Africa
the #1 mobile app in South Africa
76%
of customers read WhatsApp messages
of customers read WhatsApp messages
Benefits
Messages customers trust
Build a trusted business profile with a verified business checkmark, full brand name instead of short code, and customize the message with your brand identity.
Engage in customer conversations
Engage customers in friendly and relevant dialogue. Add a suggested reply and suggested actions for a smooth UX, or a chatbot for efficient query resolution.
Impress with stunning visuals
Add high resolution images, videos, and content in various sizes to your messages. Provide rich customer experiences for more natural engagement.
Measure message success
Key statistics to understand your customers’ engagement and experience. View valuable metrics like delivery and read receipts, and open-time as customers navigate your messaging environment.
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