19+ years of industry experience, satisfying 1,000s of clients and big brands, locally & globally.
Since working with Channel Mobile, we have found their WhatsApp chatbot & customer routing solution to have had a significantly positive effect on our business. Not only has the solution improved our customer experience and NPS scores, but it has also resulted in us closing our telephonic support channels due to the asynchronous messaging flows that allows our agents to manage a number of chats simultaneously.
We have enjoyed working with the Channel Mobile team, who are highly experienced and who have helped solve a uniquely complex business problem through their solution.
Channel Mobile helped us with one of our key challenges – trying to manage WhatsApp as an inbound customer support channel. Their proprietary AgentChat chat engagement software has helped facilitate application completion, account enquiries, complaint resolution and collections support.
The growth has been staggering, and we have full visibility of our team’s performance, from volumes of chats handled, to average response times and average chat times on an agent by agent basis. We’ve particularly enjoyed the Channel Mobile data driven approach that has helped us identify and improve hidden bottlenecks in our existing workflows.
We use Channel Mobile for all our mobile marketing needs. Their team is an absolute pleasure to work with and have not just provided us with great service, but really good advice. We’re always happy when we get to work on a new project with them.
I look forward to a long and fruitful relationship with you, the fact that you were literally fastest to reply, always friendly and helpful and finally were able to answer any question I’ve chucked at you has afforded you this contract. Stay like that and we’ll be doing business for a long time I am sure!
We use Channel Mobile’s tools to help us manage our monthly events on digital marketing (called the Heavy Chef Sessions). Since utilising Channel Mobile we’ve supercharged our efficiency; and getting feedback on the events afterwards is a cinch. Channel Mobile have allowed us to build our community swiftly and effectively.
We had almost immediate results from the SMS broadcast – within an hour or two we had already secured one booking and to date we have managed to sell 5 room nights with our Last Minute special. It a great tool and will most definitely be using it again!
SAB Newlands has used the AppointMate Pro application to communicate weekly production figures to its management team. This enables management to make decisions, improving efficiency and reducing losses in the beer making and packaging process.
You're in excellent hands.
We work with some of the best known brands.