Wondering if you can set up WhatsApp Business with a landline? The answer is yes – there’s just one condition.
Using Whatsapp Business With A Landline: What You Need To Know
If your business relies on a landline as its main contact number, it makes sense to connect the same number to WhatsApp. But is it possible?
The good news: yes, you can use a landline, mobile number, or even a toll-free number (like 1-800) with WhatsApp Business. You can also link an existing landline to your company’s WhatsApp account.
However, there’s an important catch: this only works with the WhatsApp Business API, not the standard WhatsApp Business App. To get access, you’ll need to go through an official WhatsApp Business Solution partner such as Channel Mobile.
A few things to keep in mind:
- Landline extensions aren’t supported during verification – you must use the main line.
- For security reasons, the six-digit verification code is only sent to the primary landline number.
- Numbers with extensions, call-blocking, or VoIP routing cannot be registered.
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How To Set Up Whatsapp Business With A Landline Number
Your WhatsApp Business account is linked to one phone number only – whether that’s a landline or a mobile number. When you join Channel Mobile, you simply bring your existing number with you.
Key things to know before you start:
- To use Whatsapp Business with a landline you’ll need a working line that can receive voice calls (no extensions or VoIP numbers).
- Setup requires the WhatsApp Business API.
- The landline must not have call-blocking or an active answering machine.
- Once a number is registered on the WhatsApp Business API, it cannot be used on other WhatsApp apps. Avoid using your personal number by mistake!
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Connect With Customers Using WhatsApp Business API – and Channel Mobile
Choosing the right WhatsApp Business number makes a big difference. Each option comes with its own advantages:
- Mobile SIMs are quick and easy to set up.
- Toll-free numbers give customers a cost-free way to reach you.
- Virtual numbers integrate seamlessly with your existing tech stack.
But the number is only part of the equation. The Business Solution Partner you partner with will shape your overall WhatsApp experience – especially if you plan to scale.
That’s where Channel Mobile comes in. We provide everything you need to connect with customers across their journey – from first contact to loyal repeat business:
- A central inbox to manage WhatsApp and other messenger platforms in one place.
- Tools for bulk messaging, broadcasts, push notifications, and newsletters (real-time or scheduled).
- Full API access with advanced business features.
- In-depth analytics to track and optimize campaigns.
Ready to boost your customer engagement? Talk to one of our mobile experts and explore how Channel Mobile helps you connect, automate, and grow.